FAQ
GENERAL
WHAT ARE THE DIMENSIONS OF THE RAINBOWS?
Standard Rainbow:
Wood Base Dimensions 9″x3.5″
Wood Rainbow Dimensions: 8.5″x6.25″
Magnet Rainbow Dimensions: 4.5″x3.25″
Mini Rainbows:
Wood Base Dimensions 5″x2″
Wood Rainbow Dimensions: 4.5’x3.25″
HOW ARE THE RAINBOWS PACKAGED?
Compostable plastic bag attached to a card with recyclable twist ties
HOW CAN I MAKE A BULK PURCHASE?
Whether wholesale or for a special corporate or private event, Rainbows and die can be customized to your order. Contact us at info@jetheart.com, and we will be glad to handle your custom order for an unlimited number of custom rainbow and die.
PURCHASING
WHAT PAYMENTS DO YOU ACCEPT?
We accept PayPal and most major credit cards.
CAN I PAY VIA CASH OR MONEY ORDER?
Unfortunately, not as this time. We do accept payments by PayPal and most major credit cards.
IS THERE SALES TAX?
No sales tax is added except for orders delivered to California addresses.
ORDERS
DO I GET TO SEE A PROOF BEFORE I PLACE MY ORDER?
Before you place your order, you will have a chance to review the rainbows and dice you have ordered.
OOPS I MADE A MISTAKE. CAN I CHANGE MY ORDER?
Your satisfaction is our primary goal. If you know you have made a mistake in your Rainbow order, contact us right away during our business hours (10:00 AM to 4:00 PM Pacific Time), and we will work to accommodate your request.
WILL I HAVE A TRACKING NUMBER?
Yes, all orders are furnished with a tracking number so you can know when your Rainbow package is due.
HOW DO I RECEIVE MY RECEIPT?
When you place you place your order, you will receive an email order confirmation/receipt. It will include the items ordered and the total cost of your order as well as shipping costs.
WHAT DOES THE NAME SAY ON THE CREDIT CARD TRANSACTION?
Your Original Creativity LLC.
SHIPPING
HOW DO YOU SHIP?
We ship via FedEx, United Postal Service and United States Postal Service.
DO YOU SHIP APO/FPO?
Yes, we ship anywhere in the United States and internationally (additional charges apply outside the USA).
DO YOU SHIP TO CORRECTIONAL CENTERS?
Yes! JetHeart can brighten everyone’s day!
IF I ORDER TODAY, WHEN WILL I RECEIVE MY ORDER?
Our standard delivery is six business days from time of order, with rush fulfillment possible. Contact us at info@jetheart.com for more details.
DO YOU SHIP OUTSIDE OF THE UNITED STATES?
Yes. Additional charges will apply outside the USA.
DO YOU SEND A RECEIPT IN THE PACKAGE?
No, we do not send receipts with the package. Receipts are sent via email promptly after your Rainbow purchase is confirmed.
I DID NOT RECEIVE THE PACKAGE, WHAT CAN I DO?
Please go back and check your tracking number. If the package shows it was delivered, contact our office.
WHAT IS THE RETURN ADDRESS ON THE PACKAGE?
It will be shipped from Original Creativity, P.O. Box 491970, Los Angeles, CA 90049.
PRIVACY
DO WE SELL OR SHARE YOUR INFORMATION TO THIRD PARTY?
No, we will never give away or sell your information to any other party. View our Privacy Policy.
HOW WILL YOU USE MY INFORMATION?
We will only use your contact information to send news and updates. You may opt out of updates at any time.
IS YOUR SITE SECURE?
Yes! We use secure 128-bit encryption and SSL to ensure the security of all transactions.
IS IT SAFE TO USE A CREDIT CARD?
Yes! We use secure 128-bit encryption and SSL to ensure the security of all transactions.
CONTACT
HOW DO I SEND A TESTIMONIAL?
We are always glad to hear from you! Contact us any time, for any reason related to your order or The Giving Rainbow in general, via email at info@jetheart.com or via phone at (310) 883-5883.
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
We are open and ready to take your call (310) 883-5883 from 10:00 AM – 4:00 PM Pacific Time, Monday through Friday. If you prefer to email us, send a note to info@jetheart.com and we will respond within 24 hours.
WHAT IS YOUR CANCELLATION POLICY?
If you would like to cancel your order, contact us right away by phone (310) 883-5883 or email. If your order has not already been processed, we will work to quickly refund your money.
DO YOU HAVE LIVE PEOPLE TO TALK TO?
Yes, give us a call at (310) 883-5883 during business hours and we’re happy to help you and answer any questions you may have.